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You could refer to the FAQ section for common issues. For other issues, please contact us via the form below. Thanks.
Frequently Asked Questions
Order & Payment FAQ
In product page, choose options of product and then click on “Add TO CART” to go cart page.
In cart page, check the products and then click on “PROCEED TO CHECKOUT” to go checkout page.
In checkout page, fill in the payment information: your surname and name, your email, your delivery address and your mean of payment (VISA, Mastercard, American Express, PayPal).
And that’s it! You do not need to create an account to place an order.
Once your order is confirmed, you will receive an email which will contain all the information relative to your purchase (name of the campaign, size and quantity(ies) ordered, amount paid, etc.). This email allows us to confirm that your order has been taken into account.
In case you do not receive an email from us, no stress! Wait a few more minutes, refresh your inbox and verify your spam inbox. If you still haven’t received anything, please contact us at https://5-tee.com/contact-us/
You can pay your order by credit cards (VISA, Mastercard, American Express) or via Paypal.
Attention: Disposable bank e-cards are not accepted.
When making your payment, it is possible that a credit/debit card verification is required. This verification is made within the 3D Secure procedure and is used to reinforce the security of the payments. You then need to follow the authentication modalities of your bank to allow us to make sure you are the holder of the credit/debit card used.
The CVV or security code is a 3 digit security code (for VISA, Mastercard) or 4 digit security code (for American Express) that you will find on the back of your credit card/debit card. It is essential to provide it at the time of your payment to allow us to confirm your order.
The collection of your credit/debit card data is operated by Stripe and PayPal, which are approved and popular payment solutions. We do not store any data related to your credit/debit card.
We ensures you an impeccable service thanks to a selection of perfectly finished products and top of the range printing techniques.
As a commitment to our goal of meeting the highest quality standards, we offer a money-back guarantee on garments that do not meet our quality standards. Read more at https://5-tee.com/refund-policy/
The products are already preshrunk. To avoid damaging the design we recommend to wash them inside out.
The washing instructions are as follows:
Round Neck/V-Nect T-shirts Unisex/Woman/Kids – below 40° wash
Hoodies Unisex/Kids – below 40°C wash
Body Baby – below 40°C wash
Sweater – below 30°C wash
Tank Top Unisex/Woman – below 30°C wash
Please alos follow the care instructions that are written on the labels. Thanks.
Our standard process is the Direct to Garment (DTG) method of printing. That means we can create photo quality prints, the amount of colours used doesn’t affect pricing. Our apparel is created with the latest in garment printing technology.
Our experience has shown that DTG printed shirts are just as durable as screen printed shirts when it comes to being washed so long as the care instructions are adhered to.